Privacy Policy

Royal Cleaners

1. Introduction
   Royal Cleaners (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy and respecting your right to know how we collect, use, and protect your personal information. This Privacy Policy explains our practices regarding the collection, use, disclosure, and retention of personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
   This Privacy Policy applies to all personal information collected through:
   • Our website
   • Facebook Lead Forms and advertisements
   • Instagram Lead Forms and advertisements
   • LinkedIn Lead Forms and advertisements
   • Direct communication (email, phone, text message) when you request services or agree to follow-up
   By submitting your personal information through any of these channels, you acknowledge that you have read and understood this Privacy Policy and consent to our collection and use of your information as described below.
2. What Personal Information We Collect
   We collect personal information only when you voluntarily provide it to request cleaning services or agree to be contacted. The types of personal information we collect may include:
   • Contact Information: Name, phone number, email address
   • Business Information: Business name, property/facility address, job title, company type (residential or commercial)
   • Communication Information: Messages, inquiries, service requests, or preferences you share with us
   • Technical Information: IP address, browser type, device type, and pages visited (collected via cookies and analytics tools)
   • Social Media Information: Information from Facebook, Instagram, or LinkedIn lead forms (name, email, and other data you choose to provide or that these platforms pre-populate)
   We do not collect sensitive personal information such as financial account numbers, health information, government-issued ID numbers, criminal history, or information related to race, ethnicity, religion, or political affiliation.
3. How We Collect Your Information
   We collect personal information through the following methods:
   • Website Forms: When you complete a contact form or inquiry on our website to request a service or quote
   • Facebook Lead Ads: When you submit information through our Lead Forms on Facebook or Instagram
   • Instagram Lead Ads: When you submit information through our Lead Forms on Instagram
   • LinkedIn Lead Ads: When you submit information through our Lead Forms on LinkedIn
   • Direct Communication: When you email, text, or call us to request services
   • Cookies and Analytics: We use cookies and similar technologies (such as Google Analytics) to understand how visitors use our website, improve user experience, and measure the effectiveness of our marketing. You can manage cookie preferences in your browser settings.
4. Why We Collect This Information
   We collect and use your personal information only for purposes that are appropriate and necessary to provide our services. These purposes include:
   • Service Delivery: To provide residential and commercial cleaning service quotes and to schedule and deliver services you request
   • Follow-Up Communication: To contact you in response to your inquiry or lead form submission, as you have requested and consented to
   • Service Confirmation: To confirm appointments, send reminders, and provide service updates
   • Marketing and Communications: To send you information about our services, promotions, and updates (only if you have consented)
   • Complaint Resolution: To address complaints or concerns you may have about our services
   • Legal Compliance: To comply with applicable laws, regulations, and legal obligations in Canada
   • Business Operations: To maintain records, manage our business, and improve our services
   We will not use your personal information for purposes other than those identified in this Privacy Policy unless we obtain your additional consent.
5. Consent and Legal Basis
   Your Consent: Under PIPEDA, we collect personal information only with your knowledge and consent. When you submit a form through our website, Facebook, Instagram, or LinkedIn, you are explicitly consenting to the collection, use, and processing of your personal information for the purposes described in this Privacy Policy.
   Withdrawal of Consent: You have the right to withdraw your consent to the collection and use of your personal information at any time. To withdraw consent, you may email us at info@royalcleaners.ca or call us at 1 (709) 552 0000. Once we receive your withdrawal of consent, we will stop using your information for marketing and follow-up purposes, although we may retain it as required by law or for service delivery already in progress.
   Appropriate Purposes: We only collect and use personal information for purposes that a reasonable person would consider appropriate in the circumstances. This includes providing the cleaning services you request and communicating with you about those services.
6. Sharing and Disclosure of Your Information
   Third-Party Service Providers: We may share your personal information with trusted third-party service providers who help us operate our business, including:
   • Email and CRM platforms (Pipedrive, Gmail, or similar tools) to manage leads and client communications
   • Payment processors (if services are paid online)
   • Scheduling and communication tools (SMS, text messaging platforms)
   These service providers are contractually required to protect your information and use it only for the purposes we specify.
   No Sale of Data: Royal Cleaners does not sell, rent, or trade your personal information to any third party for marketing purposes.
   Legal Requirements: We may disclose your personal information if required by law, such as in response to a court order, legal process, or to comply with regulatory obligations.
   Business Transfers: If Royal Cleaners is acquired by or merged with another entity, your personal information may be transferred as part of that transaction. We will provide notice if such a transfer occurs.
7. Data Retention
   We retain your personal information only as long as necessary for the purposes for which it was collected or as required by law.
   Retention Schedule:
   • Lead/Quote Information: Retained for up to 3 years from the date of collection, to maintain service history and address any complaints or disputes
   • Client Service Records: Retained for the duration of the service relationship plus 1 year
   • Marketing Contacts: Retained until you withdraw consent or unsubscribe
   • Website Analytics Data: Retained in aggregated, non-identifiable form
   Once the retention period expires, we securely delete or anonymize your personal information unless we are required by law to retain it longer.
8. Data Security and Protection
   We are committed to protecting your personal information against unauthorized access, alteration, disclosure, or destruction. We implement reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including:
   • Secure storage systems and encrypted databases
   • Password-protected accounts and restricted access to personal information
   • Regular security reviews and updates
   • Use of secure, encrypted connections (HTTPS) on our website
   • Confidentiality agreements with all employees and service providers
   However, no security system is completely impenetrable. While we use industry-standard protections, we cannot guarantee absolute security of your information transmitted over the internet.
9. Your Rights Under PIPEDA
   As a resident of Canada, you have the following rights regarding your personal information:
   Right of Access: You have the right to request access to any personal information we hold about you. You may request confirmation of whether we hold your information, details of how we use it, and a copy of your personal information.
   Right to Correction: You have the right to request correction of any inaccurate, incomplete, or out-of-date personal information we hold about you.
   Right to Deletion: You have the right to request deletion of your personal information, subject to legal or contractual obligations that may require us to retain it.
   Right to Object: You have the right to object to the collection, use, or disclosure of your personal information, including for marketing purposes. You can unsubscribe from marketing communications by clicking “unsubscribe” in any email or by contacting us directly.
   Right to File a Complaint: If you believe your privacy rights have been violated, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
   To exercise any of these rights, please contact us using the information in Section 10 below. We will respond to your request within 30 days or provide you with a timeline for response.
10. Cookies and Web Analytics
    Our website uses cookies and similar tracking technologies to enhance user experience and measure the effectiveness of our marketing efforts. Cookies are small files stored on your device that remember your preferences and activities.
    Types of Cookies We Use:
    • Essential Cookies: Required for website functionality
    • Analytics Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics)
    • Marketing Cookies: Used to track the effectiveness of our ads and marketing campaigns
    Your Cookie Choices: Most browsers allow you to refuse cookies or alert you when cookies are being sent. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.
    For more information about cookies, visit www.aboutcookies.org or your browser’s help documentation.
11. Third-Party Links and Social Media
    Our website and communications may contain links to third-party websites and social media platforms (Facebook, Instagram, LinkedIn). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.
    When you interact with Royal Cleaners on social media platforms, those platforms’ privacy policies also apply to your data. Royal Cleaners is not responsible for how social media platforms collect, use, or share your information.
12. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of the updated Privacy Policy.
    We will notify you of significant changes via email or through a prominent notice on our website.
13. Contact Us
    If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to lodge a complaint, please contact us:
    Royal Cleaners
    Email: info@royalcleaners.ca
    Phone: 1 (709) 552 0000
    Mailing Address: 107 Long’s Hill, St Johns, Newfoundland, Canada. A1C 1V4
    Office Hours: Monday–Friday, 8:00 AM–4:30 PM AST]
14. Privacy Commissioner Contact
    If you have concerns about how Royal Cleaners handles your personal information or believe we have not complied with PIPEDA, you may file a complaint with the Office of the Privacy Commissioner of Canada:
    Office of the Privacy Commissioner of Canada
    Toll-Free: 1-800-282-1376
    Email: complaint@priv.gc.ca
    Website: www.priv.gc.ca